Welcome to Fiore Di Perle’s FAQs!
General Questions
What is Fiore Di Perle?
Fiore Di Perle is a luxury pearl jewelry brand that offers exquisite handmade pieces including rings, earrings, necklaces, bracelets, and custom engraving options.
What makes Fiore Di Perle unique?
Our jewelry is handcrafted with meticulous attention to detail, ensuring each piece is a work of art. We combine timeless elegance with modern design to create affordable luxury jewelry.
What inspired the name Fiore Di Perle?
The name Fiore Di Perle, which means "Flower of Pearls" in Italian, was inspired by the natural beauty and elegance of pearls. Just as flowers bloom and captivate with their grace, our jewelry aims to bring out the inner elegance and beauty of those who wear it.
Returns and Exchanges
What is your return policy?
We offer a 14-day return policy for most items. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please ensure the item is in its original condition and packaging.
How do I return an item?
To return an item, please contact our customer support team for instructions. We will provide you with a return address and further details on the process.
Can I exchange an item?
Yes, if you would like to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to availability.
Ordering and Payment
How do I place an order?
You can place an order directly through our website. Simply add your desired items to your cart and proceed to checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and Afterpay for your convenience.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes or cancellations.
Shipping and Delivery
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.
How long will it take to receive my order?
Shipping times vary depending on your location. Generally, orders within Australia take 3-7 business days, while international orders may take 7-14 business days.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping options and costs will be calculated at checkout.
How can I contact Fiore Di Perle customer support?
You can contact our customer support team via email at hello@fiorediperle.com or through our contact form on the website. We are here to assist you with any questions or concerns.
We hope these FAQs have been helpful! Thank you for choosing Fiore Di Perle to adorn yourself with elegance.